Online Support & Ticketing
Edge Online Support and Ticketing helps provide quick and effective responses to any support queries received ensuring that there is no bottleneck in using the Edge ERP solution at any given time.
Registered users with active AMC contracts can use our [Support Portal] to login using the provided credentials to access this feature.
Support Portal - Login
Username, Password and Client Id is required to login and access the Support and Ticketing system.
|Username*||Text||Registered username. This is available for all clients with an active AMC|
|Client Id*||Text||Unique Client Id, required along with the Username to access the portal|
|Stay signed in||Checkbox||Check this box to stay signed in|
|Enter Verification Code||Text||Enter Captcha code as verification here|
|Sign In||Button||Click to Sign in|
The Support dashboard lists all tickets raised. Tickets can be filtered based on their status and sorted based on the available columns as required.
|Ongoing||Button||Display tickets with open status|
|Pending||Button||Display tickets with pending status|
|Completed||Button||Display tickets with completed status|
|All||Button||Display all tickets|
|New||Button||Create new ticket|
|View Details||Column||Click on the row to see the record details|
Create New Ticket
New tickets can be created using the New button available on the Support dashboard.
|Close||Button||Close ticket and go back to the dashboard|
|Delete ticket||Button||Delete ticket|
|Clear||Button||Reset current entry|
|Client Name||Text||Logged in Client Name (Pre-selected)|
|Requested By||Dropdown||User that is raising the support ticket|
|Communication Through||Text||Communication channel (Pre-selected)|
|Text||Email of Requested By user|
|Transaction Date||Date||Transaction date|
|Transaction Time (From)||Time||Transaction From time|
|Transaction Time (To)||Time||Transaction To time|
|Transaction Time (In mins)||Time||Total time for ticket completion|
|Transaction No.||Text||Ticket no|